Who we are

Our website address is: http://zyvranepal.com

Effective Date: Falgun 1

Welcome to Zyvra Nepal! Your privacy is important to us. This Privacy Policy explains how we
collect, use, and protect your information when you visit or make a purchase from our e-
commerce platform, Zyvra Nepal (“we,” “our,” or “us”).

1. Company Information
   Company Name: Zyvra Nepal
   Platform Type: E-commerce (No physical store yet)
   Email: contact@zyvranepal.com
   Phone: +977 9765224452

At Zyvra Nepal, we specialize in providing high-quality clothing, particularly traditional wear
like kurtas and other fashionable apparel for men and women. Our goal is to make stylish and
comfortable clothing accessible to everyone while ensuring a seamless online shopping
experience.

2. Information We Collect
   We collect various types of information to improve our services and provide a better shopping
   experience.
   2.1 Personal Information
   When you create an account, make a purchase, or contact us, we may collect personal details
   such as:
   Full Name
   Email Address
   Phone Number
   Age
   Size Preferences
   Gender
   Shipping and Billing Address
   
   

2.2 Non-Personal Information

We do not collect user behavior data for marketing purposes. However, we welcome and
appreciate customer feedback, including voluntary reviews, which may be displayed on our
platform to assist other shoppers.

2.3 Payment Information
As of now, we only accept Cash on Delivery (COD) as the primary mode of payment. We do
not store any financial details like credit or debit card information.

Updates & Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business practices,
services, or legal obligations. Updates will be posted on this page with the revised effective date.

How We Use Your Information
We use your information for the following purposes:
Order Processing: To confirm and ship your orders.
Customer Support: To address your inquiries, complaints, or feedback.
Marketing & Updates: To notify you about discounts, promotions, and new collections.
Security & Fraud Prevention: To detect and prevent unauthorized transactions or
fraudulent activities.
Legal Compliance: To ensure we follow all relevant Nepali e-commerce regulations.
We do not sell or share customer data with any third parties.

User Account Management
Account Creation: Customers can create an account to streamline future purchases.
Account Deletion: Users cannot delete their accounts on their own. They must request
admin permission for deletion.
Data Storage & Updates: Users can update their personal details at any time through
their account settings.
Data Retention: We do not have a specific retention policy; however, inactive accounts
may be deleted periodically for security reasons.

Payment & Security
Payment Method: Currently, we offer Cash on Delivery (COD) only.
Security Measures: We implement strong encryption methods to protect user data and
prevent breaches.
Backup Policy: We have a structured backup system to safeguard user information in
case of any security threats or data breaches.

Cookies and Tracking Technologies
We do not use cookies or third-party tracking services for marketing purposes.
Our website may store essential cookies to enhance user experience and functionality.

Compliance with Laws
We strictly adhere to Nepali laws regarding e-commerce and data protection. We ensure that all
transactions and data handling practices comply with local regulations to protect consumer
rights.

Third-Party Links
Our website may contain links to third-party websites for additional resources or services. Please
note that we are not responsible for their privacy policies, and we encourage users to review their
policies before engaging with them.