Terms & Conditions

1. Introduction
Welcome to Zyvra Nepal. By accessing and using our website, making purchases, or interacting with our services, you agree to comply with and be bound by these Terms and Conditions. These terms govern the use of our website, purchasing of products, and the rights and responsibilities of both Zyvra Nepal and our customers. If you do not agree with these terms, please do not use our website.

2. Products and Availability
We strive to provide the most accurate and up-to-date information regarding the products listed on Zyvra Nepal. All product details, including pricing and availability, are subject to change without notice. We do not guarantee that all products will be in stock at all times, and we reserve the right to discontinue any item listed on our website at any time.

3. Pricing
All prices on Zyvra Nepal are listed in Nepali Rupees (NPR) and include applicable taxes. Prices may change without prior notice due to market conditions, promotions, or currency fluctuations. Any additional fees, such as shipping or delivery charges, will be communicated to the customer before checkout. Zyvra Nepal is not responsible for any errors in pricing or product information that may appear on the website.

4. Orders and Payments
Once you place an order on Zyvra Nepal, it is considered an offer to purchase products. We will confirm receipt of your order via email or through the website’s order confirmation page. Payment must be completed before the order is processed. Zyvra Nepal accepts several payment methods, including major credit and debit cards, digital wallets, and other online payment systems. Payment processing may be subject to security checks, and Zyvra Nepal reserves the right to reject or cancel any order for fraudulent or suspicious activity.

5. Delivery
Zyvra Nepal offers delivery across Kathmandu and other regions within Nepal. Delivery times may vary depending on the product’s availability, delivery address, and logistics provider. We will provide estimated delivery times at the time of order. Zyvra Nepal will make every effort to ensure timely delivery, but we are not liable for delays caused by third-party logistics providers, weather conditions, or other unforeseen circumstances.

  • Shipping Costs: Shipping fees are calculated based on the delivery location, weight, and size of the products. These fees will be clearly displayed before checkout.
  • Delivery Time: Standard delivery usually takes 2-7 business days within Kathmandu and up to 10 business days for other regions, depending on the destination.

6. Returns and Refunds
If you are not satisfied with your purchase, Zyvra Nepal offers a 7-day return policy. To return an item, it must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. If the product is defective or damaged upon arrival, we will provide a full refund or replacement.

  • Returns Process: To initiate a return, please contact our customer support team with your order number and reason for the return.
  • Refunds: Once the returned item is received and inspected, we will process the refund to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the item is defective.

7. Customer Account
In order to place an order and track your purchases, you will need to create a customer account on Zyvra Nepal. You are responsible for maintaining the confidentiality of your account information, including your login credentials, and for all activities that occur under your account. By creating an account, you agree to provide accurate, up-to-date information, including your name, address, and contact details. Zyvra Nepal is not responsible for any issues or loss arising from inaccurate account details.

8. Privacy and Security
We respect your privacy. At Zyvra Nepal, we take the protection of your personal data seriously. Your personal information will only be used for the purpose of processing orders and improving your experience on our website. We do not share your information with third parties, except for delivery partners and payment processors, who are also committed to maintaining your privacy.

  • Security: We use secure encryption methods (SSL) to ensure that all transactions and sensitive information are protected.
  • Data Collection: We collect personal data only with your consent, and you can choose to opt-out of receiving marketing communications at any time.

9. Limitations of Liability
While Zyvra Nepal strives to provide accurate and up-to-date information, we are not responsible for any errors, omissions, or inaccuracies on our website, including product descriptions, prices, or images. Zyvra Nepal is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website, products, or services.

10. Modifications to Terms and Conditions
Zyvra Nepal reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes to the terms will be posted on this page, and it is your responsibility to review these terms regularly. Continued use of the website after any modifications constitutes acceptance of the updated terms.

11. Governing Law
These Terms and Conditions are governed by the laws of Nepal. Any disputes arising from the use of our services or website shall be subject to the jurisdiction of the courts in Kathmandu, Nepal.

12. Contact Information
If you have any questions about our terms, products, or services, please contact our customer support team at: